Nearly half the calls to BOA Steakhouse came in outside business hours — and every single one of them went unanswered. For a restaurant group whose callers include celebrity assistants booking late-night VIP tables, each voicemail was a high-value guest walking away.
Innovative Dining Group fixed the leak with Revmo's virtual agent, deployed across three restaurants: BOA West Hollywood, BOA Austin, and Sushi Roku Palo Alto. The AI answers every inbound call, email, chat, and text in 32 languages, and it books directly inside the SevenRooms reservation system — new reservations, modifications, cancellations, and running-late updates. It even recognizes VIP guests by caller ID and sends overflow diners to a sister restaurant.
Four months in, the numbers are striking. The agent captured more than 5,100 after-hours calls that used to go nowhere and booked 1,208 reservations, plus 643 modifications. Nearly one in ten after-hours calls converted into a booking — 479 tables recovered. Booking volume climbed 22% from the first half of the measurement period to the second as the agent matured, and across the three restaurants it has now handled more than 12,330 calls. At BOA, between 58% and 66% of calls never need a human to pick up.
"From the operations side, Revmo has been able to capture reservations for calls made after hours," says Mark Joaquin, VP of Finance for Innovative Dining Group. "The integration with SevenRooms is quite impressive, and Revmo's agent can accomplish almost everything a human could." A Spanish-language agent went live at BOA Austin in February 2026, extending coverage to a wider guest base.
We see the same missed-call leak in local businesses everywhere: the phone rings after hours, nobody answers, and the guest books with whoever picks up. At AXIS, we build exactly this kind of system for local businesses — an AI that answers, books, and hands you a plain-English morning report.
See how it works inside your own business — book a free 15-minute walkthrough.